Privacy Policy

This privacy policy explains how Roofing North East collects, uses and protects the personal information you provide when you contact us, request a quote or use this website. We are committed to handling your information responsibly and in line with UK data protection law.

The data controller is Roofing North East of 25 Harris Street, Darlington, Tyneside, DL1 4HZ.

What information we collect

When you submit an enquiry or quote request, we collect the details you choose to provide, typically your name, phone number, email address, postcode and a description of the work you need. We do not collect special category data, and we ask you not to include sensitive personal information in your message.

How we handle your enquiry data

When you send us an enquiry through this website, your details are used only to respond to that enquiry and to prepare and discuss your roofing quote.

• Lawful basis. We process your enquiry on the basis of our legitimate interest in responding to your enquiry and taking steps to enter into a contract with you.
• Who processes it. Your enquiry is handled by Roofing North East and by our website partner Digital Five, whose form service (using the email provider Postmark) delivers the enquiry to us and keeps a copy in a secure archive so that no enquiry is lost.
• Retention and access. Enquiries are retained for as long as needed to deal with your request and for our legitimate business records. Access to the Digital Five archive is restricted to authorised personnel.
• Your rights. You can request access to, correction of, or deletion of your personal data at any time by contacting us at info@roofingnortheast.co.uk or calling 01642 337663.

How we use your information

We use your information solely to respond to your enquiry, arrange a site visit, prepare a quote and carry out any work you go on to instruct. We do not sell your data, and we do not use it for marketing without your consent.

Cookies

This website does not set advertising or analytics cookies. If cookie-based analytics or other third-party tools are added in future, this policy and a cookie notice will be updated accordingly.

Your rights

Under UK GDPR you have the right to access, correct, erase, restrict or object to our processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, contact us using the details above.

Contact

For any questions about this policy or how we handle your data, email info@roofingnortheast.co.uk or call 01642 337663.